At Channel Industries, customer satisfaction is our highest priority. We understand that sometimes a product may not meet your expectations, and we are committed to providing a clear and fair return and refund process.
Eligibility for Returns
You may request a return within 15 calendar days from the date of delivery. To be eligible for a return:
The product must be unused, in the same condition that you received it, and in its original packaging.
The product must include all original accessories, manuals, and documentation.
Customized or personalized products are generally non-returnable unless defective or damaged.
Return Process
To initiate a return, please contact our customer service team at +919321218985 or email us at channelindustries2018@gmail.com with your order number and reason for return. Our team will provide you with instructions on how to send back the item.
Please ensure the product is securely packaged to avoid damage during transit. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
Inspection and Approval
Once we receive the returned item, it will be inspected by our quality control team. If the product meets our return criteria, your refund will be processed. If the item is found to be damaged, used, or not in the original condition, the return will be rejected.
Refunds
Approved refunds will be processed within 7 to 10 business days after inspection. The refund will be issued to the original payment method used during the purchase. Please note that the time taken for the refund to reflect in your account depends on your payment provider.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund after verifying the issue.
Non-Returnable Items
Products damaged due to misuse or mishandling
Perishable goods, including certain chemicals or adhesives
Customized, personalized, or made-to-order products (unless defective)
Contact Information
For any questions regarding our Return and Refund Policy or to initiate a return, please contact:
Phone: +919321218985
Email: channelindustries2018@gmail.com
Address: Unit No. 20, 1st Floor, Samhita Complex, Building No. 16/A, Telephone Exchange Lane, Saki Naka, Mumbai, Maharashtra, 400072
We value your business and aim to resolve any issues promptly and fairly.
